Hertz Rent A Car at 800 East Main Street, Grass Valley, CA 95945

Contacts

Address:
800 East Main Street, Grass Valley, CA 95945
Get directions

Phone number:
+1 530-272-7730

Website:
hertz.com

Categories:
Establishment   Car rental  

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Reviews

• Connie Dowler
  ★ ☆ ☆ ☆ ☆
  BEWARE - DO NOT RENT FROM THIS LOCATION OR HERTZ IN GENERAL! On Saturday, 11/4/2016, my husband and I flew into the county airport at Grass Valley CA. We rented a car from the Hertz location there. The Hertz employee drove to the airport to pick me up and bring me back their their office to sign the contract and pick up the car. We only wanted to rent the car for one day and their office was closed on Sunday, so the employee told me to return the car to the airport and leave the keys at the airport office. She entered the return date of 11/5/2016 and return time of 12:00pm on the rental car jacket. We did as we were told and left the car parked where the employee picked me up and left the keys with the airport office on Sunday 11/5. However, when I received my credit card statement a couple of weeks later, I was charged for a rental through 11/9/2016. I called the Grass Valley Hertz office and spoke with the employee I rented the car from and told her about the overcharge. She said she would work with her manager to issue a refund. Nothing happened. I called the office again and spoke to the manager who said he would issue a refund. Nothing happened. I called the manager again and again he said he would issue a refund. No refund was issued. I submitted a charge dispute with my credit card company and they came back with a letter from the Hertz Corporate Office stating the charge was valid and the charge would be reinstated. I called the Hertz Corporate Office myself today and explained the whole story and the person I talked to just restated that the charge was valid and there was nothing there were going to do about it. I told them this location had a lot of bad reviews on Yelp and they're creating bad pres for Hertz but the Hertz rep couldn't have cared less. If I could give negative stars for this review, and for Hertz in general, I would. Hertz will NEVER get my business again.

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